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Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Expand the company's contacts and develop new relationships
  • Provide accurate, valid and complete information by using the right methods (will train)
  • Meet personal/customer service team sales targets
  • Provide appropriate solutions and alternatives to resolve client problems and follow up to ensure resolution was accomplished
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies (will train)
  • Go the extra mile to engage and establish rapport with customers

Skills

  • Patient and likes being around all kinds of people and personalities
  • Persistent and embraces challenges
  • Self driven and motivated
  • Excellent phone skills
  • Know your way around a computer and willing to learn
  • Outstanding communication and active listening skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Vacancies: 12
  • Applications: 0
  • Shortlisted: 0
  • Hired: 0
  • Viewed: 611
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