Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Expand the company's contacts and develop new relationships
• Provide accurate, valid and complete information by using the right methods (will train)
• Meet personal/customer service team sales targets
• Provide appropriate solutions and alternatives to resolve client problems and follow up to ensure resolution was accomplished
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies (will train)
• Go the extra mile to engage and establish rapport with customers

Skills

• Patient and likes being around all kinds of people and personalities
• Persistent and embraces challenges
• Self driven and motivated
• Excellent phone skills
• Know your way around a computer and willing to learn
• Outstanding communication and active listening skills
• Ability to multi-task, prioritize, and manage time effectively