Position Summary: The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

Duties and Responsibilities:

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Requirements:

• Diploma/Bachelor holder
• Fresh graduates/no experience welcome to apply
• Min 1 years’ experience in customer service
• Able to speak, write and read in Mandarin