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Position Summary: The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

Duties and Responsibilities:

  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Requirements:

  • Diploma/Bachelor holder
  • Fresh graduates/no experience welcome to apply
  • Min 1 years’ experience in customer service
  • Able to speak, write and read in Mandarin
  • Vacancies: 10
  • Applications: 0
  • Shortlisted: 0
  • Hired: 0
  • Viewed: 350
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