Job Details:

• Understand customer enquiries and respond via applicable channels: email and chat
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Job Requirements:

• Able to communicate effectively with customers in a friendly and polite manner following the clients processes
• Able to read, write, and speak fluently and spontaneously in both English and, Mandarin or Cantonese
• Open for SPM (minimum 2 years in CS)
• Open for fresh graduate (Diploma and Degree)