Location: KL G Tower

Operation hour: 7am - 10:30pm (rotational shift)

Overview

Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers.

Qualifications:

• Excellent in speaking, writing and reading Japanese language (Native / Business level).
• Independent & customer friendly.
• Able to demonstrate conflict resolution, negotiation and de-escalation skills.
• Flexible with working schedule.

Responsibilities:

• Provide e-commerce customer support via phone, email and online chat.
• Answer customer comments, enquiries, and complaints in a professional manner.
• Maintain good relationship & positive engagement with customers.

Requirements:

• Diploma/Bachelor holders
• Min 1 year experience in Customer Service
• Fresh graduates welcomed to apply
• Open for native & non native Japanese - N1 & N2 & N3