Position

Chat Support – Mandarin Speaker

Salary Range

Basic RM 4100 + Complexity Allowance RM500 + Monthly KPI up to RM800 + Night Shift Allowance RM20 per hour

Location

Based in KL Sentral | Level UP, NU Tower Sentral,2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur

Working Hours

Rotational Shifts (24/7) | 9 hour per shift | 5 day work per week/ 2 day off

Job Description

• Understand customer enquiries and respond via applicable channels: email and chat
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following clients documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the clients processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Requirements:

• Diploma/Degree holder
• Fresh graduates/no experience welcome to apply
• Min 1 year of experience in customer service